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Nondiscrimination Policy

Memorial Health and its affiliates comply with applicable federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability or sex. Memorial Health does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

Memorial Health:

Provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

Provides free language services to people whose primary language is not English, such as:

Interpreter services are available free of charge in Spanish, American Sign Language and other languages. Call 217–588–7770.

Memorial Health utilizes relay services for external telephone with TTY users. We accept and make calls through a relay service. The State of Illinois relay service number is 7–1–1.

If you believe that Memorial Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with the Office of Equity, Diversity and Inclusion, 701 N. First St., Springfield, IL, 62781; phone 800–541-9331; fax 217–788–9304; or email inclusion@mhsil.com. You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, assistance will be provided to you by an employee of the Office of Equity, Diversity and Inclusion.

You can file a complaint with the Illinois Department of Public Health by mail, phone or fax: Illinois Department of Public Health Office of Health Care Regulation Central Complaint Registry 525 W. Jefferson St., Ground Floor Springfield, IL 62761–0001 Phone: 800–252–4343 / 800–547–0466 (TTY) Fax: 217–524–8885 You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Ave., SW Room 509F, HHH Building Washington, DC 20201 800–368–1019 | 800–537–7697 (TDD) Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Notice of Nondiscrimination and Accessibility Policy in Other Languages:

Notice - English
Notice - Español (Spanish)
Notice - Français (French)
Notice - 繁體中文 (Chinese)
Notice - Tiếng Việt (Vietnamese)
Notice - 한국어 (Korean)
Notice - Русский (Russian)
Notice - Polski (Polish)
Notice - Deutsch (German)
Notice - Română (Romanian)
Notice - हिंदी (Hindi)
Notice - ગુજરાતી (Gujarati)
Notice - ردُو (Urdu)
Notice - لعربية (Arabic)
Notice - Tagalog (Tagalog – Filipino)