Memorial Care offers urgent care virtual visits as a safe, convenient option to get care for certain illnesses and injuries without leaving home. These telehealth appointments use two-way video technology to connect you with a local Memorial Care provider. To book your virtual care visit, visit the Urgent Care section of the My Memorial app (mymemorialapp.com). For additional questions, contact 217-588-2600.
Here’s some common questions about our urgent care virtual care service:
When can I schedule an urgent care virtual care visit?
Urgent care virtual care is available during regular Memorial Care business hours, 8 a.m. – 8 p.m. daily.
What is the cost of an urgent care virtual care visit?
Virtual care services are covered by health insurance, including Medicare and Illinois Medicaid. We will bill your insurance just like we would an urgent care walk-in visit.
What do I need for an urgent care virtual care visit?
Virtual care is a web-based service. All you need is a mobile device that has internet access with a connected camera. If you do not have access to a mobile device, you can do a visit over the telephone.
What can I expect?
If you have scheduled your appointment time online or using the My Memorial app, you will receive a text at the time of the appointment. It will contain a link that you can use to join the virtual appointment.
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