Hospital Complaint Procedures

If you have a complaint about one of our Memorial Health hospitals, please discuss it with the administrator or contact the Customer Service/Patient Experience department. 

If you are unable to resolve your complaint in this manner, contact the Illinois Department of Public Health's 24-hour, toll-free Central Complaint Registry at: 800-252-4343. The TTY (hearing impaired use only) number is 800-547-0466. Or you may write to the Department at the following address:

Illinois Department of Public Health
Division of Health Care Facilities and Programs
525 W. Jefferson Street
Springfield, IL 62761-0382

Joint Commission on Accreditation of Healthcare Organizations Public Notice

Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. Anyone believing he or she has pertinent and valid information about such matters is encouraged to contact:

Charles Callahan, PhD, MBA, FACHE
President, Memorial Health Hospital Group
President and CEO, Springfield Memorial Hospital
701 N. First Street
Springfield, IL 62781-0001
Phone: 217-788-3181
Fax: 217-788-3806

If the issue is not resolved, individuals may contact the Joint Commission at:

Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181