Former Colleagues

Information for an Exiting Colleague  

Former Colleague:

Thank you for the dedication and impact you’ve had during your time with Memorial Health. As you prepare for this next chapter, we want to ensure the offboarding process is as seamless and supportive as possible.

Below, you’ll find important details to guide you through the resources available during this transition.

What Every Worker Should Know About Unemployment Insurance

The Employee Assistance Program (EAP) is available to former Memorial Health colleagues for up to 18 months after the last day worked.

Learn more

Time-Off Benefits

Q.  Will my unused paid time off (PTO) balance be paid to me when I leave?
A.  All unused PTO will be paid in your final paycheck.  The amount paid will be calculated by multiplying the total PTO hours in your bank by your final rate of pay.  Please note that this amount is subject to taxation.  Prior to termination, you can check your current PTO balance by logging into Colleague Self Service (CSS) and choosing the Personal Information / Time Off Balances link. If you have questions on your final paycheck, please contact the Payroll Department at 217-788-4913.

Q.  Will my unused sick time balance be paid to me when I leave?   
A.  Because sick time is intended to be used only when a colleague is unable to work due to their own illness or injury, sick balances are forfeited upon termination. 

Q.  May I take PTO time in lieu of my resignation notice period or to extend my termination date?  
A.  PTO time may not be used to extend employment after last day worked. 

Medical, Dental, Vision, Life, Disability and Flexible Spending Accounts

Q.  When will my medical, dental and vision benefits end?
A.  Coverage for medical, dental and vision benefits will terminate on the last day of the month in which your employment ends.  

Q.  Can I continue my medical, dental and vision benefits after I leave MH?
A.  You may extend your medical, dental and/or vision coverage through COBRA for up to 18 months after your coverage ends.  Information about COBRA and how to elect continuation of coverage will be sent from Navia Benefit Solutions to your home address on file.  You must complete the COBRA election form and return it to Navia within the time frame requested. 

Q.  How much will my premiums be under COBRA? 
A.  Current monthly COBRA rates are as follows:

Q.  When does my participation in the flexible spending accounts end?  
A.  Your participation in the Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account ends on your termination date.  Eligible expenses incurred prior to the date participation ends may be reimbursed by filing a claim with Navia Benefits within 90 days. You may elect to continue participation in the Healthcare Flexible Spending Account through COBRA for the remainder of the plan year.  Information about COBRA continuation will be sent from Navia to your home address on file following your termination. COBRA continuation is not available for the Dependent Care Flexible Spending Account.

Q.  When does my life insurance benefit end?  
A.  Coverage for eligible full-time and part-time colleagues under the MH paid basic or colleague paid voluntary supplemental Group Term Life Insurance Plan will end on your termination date.  You have the option to continue this coverage as an individual plan.  You will receive information from MetLife mailed to your address on file about conversion or portability options that are available to you.

Q.  What happens to my long-term disability coverage?
A.  Long-term disability coverage for full-time colleagues ends on the date of termination.  There is no conversion option available for this plan.  

Q. What happens to the voluntary benefit plans I elected to enroll in?
A.  If you enrolled in:

• Critical illness, hospital indemnity, accident insurance through Hartford, please visit The Hartford to download and complete the required forms.  Forms must be returned to Hartford within 90 days following your termination.
• Whole life insurance through Voya, please call 800-537-5024 within 30 days to request the necessary documents.
• Allstate Identity Theft Protection, please call 800-789-2720.

If you have any issues or questions, please feel free to call 217-588-3580 for additional information.

Retirement Benefits

Q.  How can I access my retirement benefits?
A.  MH Defined Contribution Retirement Savings Plan:  Once you receive your final paycheck, you will be entitled to receive the value of your vested account. A termination packet will be mailed to your home address by Fidelity Investments after your termination date. Questions may be directed to Fidelity at 800-343-0860. 403(b) accounts:  Contact your individual investment provider for information on plan rollovers and/or withdrawals.

*If you have questions about these plans or any other retirement benefits you may be eligible to receive, please contact the Benefits Department at 217-588-3580 or AskHR@mhsil.com.

Other Important Information

Q: How do I provide feedback regarding my employment with MH? 
A. To talk to an HR representative, please contact the Colleague Relations team at 217-788-3580. You may also receive an email with a link to a brief and confidential exit survey. We ask that you take the time to complete it as a way of providing valuable feedback.

Q.  How can I change my address if I move after I leave employment?  
A.  Please email address changes to AskHR@mhsil.com or call the MH Records team at 217-588-3580.

Q.  How will I receive my final pay from Memorial?  
A.  Your final pay will be issued to you with the same direct deposit allocations as your regular paychecks. If you have not already done so, you will need to set up your ADP new account registration so you can access your pay stubs. Click on this job aid to get started.

Once you register your new account, you can use your user ID and password to log into your account and access your information on the ADP website https://my.adp.com. You can also download the ADP Mobile App on your cell phone by scanning the QR code at the bottom of the job aid to access your information on the go. Please note, you must first create a new ADP account to obtain a user ID and password to access your pay stubs.

Q.  How do I receive copies of previous pay information after I terminate my employment with Memorial?
A. If you have not already done so, you will need to set up your ADP new account registration so you can access your pay stubs. Click on this job aid to get started.

Once you register your new account, you can use your user ID and password to log into your account and access your information on the ADP website https://my.adp.com. You can also download the ADP Mobile App on your cell phone by scanning the QR code at the bottom of the job aid to access your information on the go. Please note, you must first create a new ADP account to obtain a user ID and password to access your pay stubs.

If you need your pay stubs prior to 2025, contact the Payroll department at 217-788-4913.

Q.  How will I receive my tax documents?
A. Your latest tax documents will be available on the ADP website no later than Jan. 31. If you have not already done so, you must first set up your ADP new account registration to access your tax documents. Click on this job aid to get started.

Once you register your new account, you can use your user ID and password to log into your account and access your information on the ADP website https://my.adp.com. You can also download the ADP Mobile App on your cell phone by scanning the QR code at the bottom of the job aid to access your information on the go.

If you need your tax documents prior to 2024, contact the Payroll department at 217-788-4913.

Q.  What happens if I received tuition assistance?

A.   If you leave employment prior to completing the work commitment contained in your Tuition Assistance contract, you will be responsible for repaying the total amount of funds disbursed to you. Colleagues who receive Tuition Assistance must complete a work commitment with a rolling 12-month work commitment. The work commitment begins when funds are disbursed to the colleague.

Q.  What happens if I received a foundation education grant?

A. If you leave employment prior to completing the work commitment contained in your education grant, you will be responsible for repaying the total amount of funds disbursed to you. If you have any questions regarding your education grant, please contact Workforce Development at 217-788-3645 or educationfinancialassistance@mhsil.com.

Q.  What happens if I had a sign-on or retention bonus?

A.   If you leave employment prior to completing the work commitment as outlined in your agreement, you will be responsible for repaying the full bonus amount. This can be done in one lump sum or in monthly payments with 10% interest. If you have any questions regarding your sign-on or retention bonus, please contact us at AskHR@mhsil.com or 217-588-3580.

Q.   How do I notify someone of activities by MH or any of its affiliates, colleagues, contractors, vendors or medical staff members that are unethical or illegal?

A.  Call the compliance hotline at 1-800-541-9331.