Toni Westerfield, a laboratory billing specialist at Decatur Memorial Hospital, is the nonprofit hospital’s Colleague of the Month for February.
Westerfield is considered an integral part of updating, correcting and streamlining processes between the ambulatory clinics and the hospital lab. She readily answers questions and provides valuable insights. She prioritizes patient safety and outcomes, advocating for patients and providing top quality customer service.
“Toni is a delight to work with and always happy to help,” wrote one nominator. “She approaches potential issues with a positive attitude and is always approachable when questions arise. She also trains new staff on how to do something correctly, and she shares the why behind the process.”
Westerfield has worked for Decatur Memorial Hospital since 2011.